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Can I pay in installments on your site?
Yes, you can pay in installments on our website using Shop Pay: What is the option to pay in installments on Shop Pay? When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biwee... -
Can I see the prices in a different currency?
By default our prices are expressed in US Dollars as we are located in the USA. Prices can be switched to several other currencies including Euros, Canadian Dollars, Australian Dollars, New Zealand Dollars, Japanese Yen and British Pound Sterling. You may see a bar on top of the website asking yo... -
Do I have to create an account to place an order?
You do not need to create an account to place an order with us. However, creating an account will allow you to log in to your account and check the status of an order. If you do want an account, just check the box labeled "Save this information for next time" at the bottom of the checkout page. A... -
Yes, we accept returns within 30 days of order for a refund. Please go to our customer service page for details. Click here to start a return.
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If you are in the USA, we only charge sales tax to orders shipped to our home state of California. International destinations may be charged sales tax and duties.
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Yes, we do! If you'd like us to gift wrap your order, check the box titled "For $ 8.00 please gift wrap the products in this order." on the cart page. If you'd like to include a note for the recipient, there is a box below it to enter it. During checkout, you will see gift wrapping as a separate ...
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We do not have retail stores. We only sell online. Our products are stocked in our warehouse in Orange County, California. Because we do not have a brick and mortar store and do not attend outdoor markets or shows, our products are never on display and do not get handled by the public. We receive...
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Do you include any pricing with the products when shipping?
No! None of our products have price tags on them. We do not have physical retail stores, so we do not have a need to put prices on the products. We also never include an invoice in the shipping box. We only include a packing slip that reflects the items included but doesn't show the price of the ... -
Do you sell gift cards or gift certificates?
Yes we do! Purchasing a gift card: You can purchase an online gift card from our store by adding the following product to the shopping cart: https://www.idreamoffrance.com/collections/gift-card/products/gift-card Amounts from $10 are available. Once purchased, the digital gift card is emailed to ... -
How do I return a product for a refund?
NEW! Create your return online! We offer three options (1 and 2 for USA only): Original payment method with prepaid shipping label: You will receive a prepaid UPS label that you can download and print. You will be refunded for the products returned on the same payment method used to make the p... -
How quickly will my order be shipped?
We do our best to ship every order the same or next business day. Orders with Standard Shipping received over the weekend typically are shipped on Monday or Tuesday. Your order might need more time to be shipped during heavy sales volume periods such as after Black Friday. If there are any questi... -
I signed up for your newsletter. How do I get the 10% discount?
Thank you very much for subscribing to our newsletter. We know you will enjoy our announcements for new products, discounts and other subjects. When you first subscribe to our newsletter, an email containing a coupon code is sent automatically to you. The coupon is for 10% on anything in our stor... -
USPS tracking shows that my order was delivered but I haven't received it. What can I do?
From time to time a package is marked as delivered by the mail carrier even though the package remains in the truck. The package will then go back to the post office and be re-dispatched for delivery the next day or the following. Occasionally a postal carrier delivers a package to the wrong addr... -
All orders are shipped from our warehouse in Southern California, USA. To figure out shipping charges, you can use our shipping rate calculator at the bottom of the cart page after adding products to the cart. For standard shipping charges within the USA, we use UPS ground or the US Postal Servic...
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What payment types do you accept?
All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay (on Apple devices), Shop Pay, and Amazon Payments. With Amazon Payments you can pay using the credit card and address you have on file at Amazon, no need to re-enter your informa... -
Where do I enter a coupon code or a gift card number?
On the checkout page there is a box on the right side of the screen where a coupon/discount code or a gift card number can be entered. It is located in the order summary section between the items ordered and the order subtotal. If you are using a mobile device, once on the checkout page, click ...
